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About Us
Customer satisfaction
Our call-centre staff are on-hand from 24 hours per day, 7 days per week to help with product queries and order taking (if you have a delivery question please telephone before 5pm), you can telephone 0800 849 1012 and our staff will be happy to help.
Discreet Service
We ensure a completely discreet service, we only use plain packaging or Royal Mail Silver Special Delivery bags (depending on the service you request).
Delivery Options
In the UK we offer a split service, standard delivery is charged at £3.95 and will arrive within 7 – 14 days. Special Delivery is guaranteed to arrive on the next working day (for orders placed before 12noon), this service is our most popular, charged at £7.90.
Returns Policy
Damaged products are immediately refunded. We cannot offer guarantees with our devices unless they are damaged so please ensure you are completely happy with your order before you purchase. Some of our herbal products come with a guarantee, this no-questions asked policy enables refunds or exchanges to be made within 1 -2 months (depending on product), please ask customer services for details as the guarantee is product specific.
If you have any questions at all please speak to customer services on 0800 849 1012 or e-mail us using our 'Contact Us' page.
If you are unhappy with any aspect of our service or you would like to leave feedback or comments please e-mail us using our 'Contact Us' page.
We hope you like our web site and find our products reach you in excellent health when you purchase, our customer service is second to none.
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